Subject: Tech Support Candidate - Ranjeeta Chatterjee
From: Ranjeeta Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 12:07:27 -0500

| | Tech Support Test

Name | Ranjeeta Chatterjee
E-mail | [email-masked]
Phone Number | (981) 0165841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vishwas Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Incedo Technologies | Technical Support Engineer | 16 November 2020 | 35k
Previous Employer 1 | IYogi Technical Services | Technical Sales Executive | April 2014 | 55k
Previous Employer 2 | Open Solution Software Services | Associate | April 2010 | 25k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  Check for error message.
2.  Change the browser.
3.  Delete cache and cookies.
4.  Try opening the website on Incognito Mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on both the devices.
2. Go to Settings option on the phone.
3. Connect to the Speaker.

What according to you makes you a good candidate for customer service or technical support job? | Ability to comprehend the users and communicate effectively without using technical jargon.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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