Subject: Tech Support Candidate - Arjun Singh
From: Arjun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 11:59:53 -0500

| | Tech Support Test

Name | Arjun Singh
E-mail | [email-masked]
Phone Number | (91) 9410320255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 22, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IQ Infotech & Co | NOC Engineer | Working Now | 27000
Previous Employer 1 | Bharat Electronics Limited | Electronics Engineer | 30/11/2019 | 27000
Previous Employer 2 | Schematics microelectronics | Testing Engineer | 07/07/2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sir i have tried to browse www.ndtv.com but I am getting some error on browsing.
1. I have checked my internet connection as well data connection of my system but still facing same issue.

2. I have browsed this website on my mobile, it's working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will turn on both device bluetooth.
2. After that I will find the speaker bluetooth from your mobile and paired with speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | To understand the customer query and provide information regarding issue. Like how much time it will take to resolve.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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