Subject: Arabic Language Test - Mohammed Alhadi
From: Mohammed Alhadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 11:45:48 -0500

| | Foreign Language Screening Test

Name | Mohammed Alhadi    /  (+91) 7559436637    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

We have received your email regarding order id:  9643039489. Thanks for being patient while we sort this out. After an in-depth discussion with my team, we’ve realized that we’re responsible for these issues. Given the progress we’ve made in the last week, our relationship is extremely important to us, and we never want our errors to set you off track. We want to make sure you’re back on track for meeting your goals ASAP.

We’re very committed to making it right, so here’s our plan for moving forward:We will issue a $30 promo code for all the trouble, for which you will receive an email. Also we have contacted our courier team and we got an update that the order will be delivered to you within 24 hrs.

Thank you for your patience and understanding,
Mohammed Alhadi
customer service agent
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

Thank you for your email regarding the order id: 9643039489 .I want to apologize for delivering wrong item to you. Our team tries to offer the best service, but we failed this time. We have realized that we have to give you our best services and we can not let you down.

This was likely caused by some miscommunication, but, regardless, we should have handled this better.

We’re all aware of what happened and will take extra care in future. As an additional apology, we’re sending you $50 gift card, you will receive an email regarding the gift card. While we know it can’t exactly make up for the inconvenience we caused, we hope it’ll go some way towards making amends. Also we will be sending you the correct order. You can keep the original item or you can donate it.

Thank you for your patience. Let me know if I can help in any way.

Thanks and regards
Mohammed Alhadi
Amazon.com

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