Subject: Tech Support Candidate - Ekankk Sharma
From: Ekankk Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 11:15:24 -0500

| | Tech Support Test

Name | Ekankk Sharma
E-mail | [email-masked]
Phone Number | (91) 8630754069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Active directory, service now, blackberry configuration, etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fujitsu consulting india private limited | Service desk analyst | | 3.8
Previous Employer 1 | Maintec | Network analyst | | 1.8
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the internet connection and will try with different connection ,if internet is fine then I will check proxy settings which is best suited for the website.
Then will switch to different browser.
Sometimes sites are blocked when we are working in an organization due to external site issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the power for the speaker along with the Bluetooth of the mobile phone
As soon as the power for the speaker is turned on it will be visible in the list of devices in the mobile phone bluetooth device list.
After that pair the device and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

In customer support, satisfaction of the customer should be on priority. Treating customer in friendly manner makes him/her comfortable which is easier way to understand end users issue
Speaking clearing and softly makes end user comfortable
Key point of customer service is never to argue with any user, try to make him satisfied at the end of call which will surely increase the rating overall increasing the team's point.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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