Subject: Tech Support Candidate - Zaheer Ahmad
From: Zaheer Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 08:38:50 -0500

| | Tech Support Test

Name | Zaheer Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8750631382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velirs India Pvt Ltd | Presales Engineer | 25th July 2020 | 25,000
Previous Employer 1 | Team Computers Pvt Ltd | Technical Support Engineer | 23 November 2019 | 14700
Previous Employer 2 | Futuresoft Solution PVT LTD | System Engineer | 15 Feb 1018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check LAN cable of Wifi is connected
2. If not then connect, if yes then will ping to internet
3. If not then will fix it if yes then will check rights from firewall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. on the bluetooth speaker
2. open bluetooth in mobile
3. search for speaker name in phone bluetooth available devices.
4. Connect with speaker

What according to you makes you a good candidate for customer service or technical support job?

1. be Attentive
2. understand the problems
3 solve in quick time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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