Subject: Tech Support Candidate - Suraj kumar Suraj
From: Suraj kumar Suraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 08:23:17 -0500

| | Tech Support Test

Name | Suraj kumar Suraj
E-mail | [email-masked]
Phone Number | (91) 7042075640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM india pvt.ltd | Desktop support executive | | 21k
Previous Employer 1 | Amazon | IT support engineer | 71 july 2018 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Greeting.
2. I will request to share the error.
3. I will request for checking internet connectivity.
4. Request to open www.google.com.
5. I will request to share screen via remote applications.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Change mode to bluetooth in speaker.
2. Enable bluetooth in mobile.
3.View searched device from bluetooth setting.
5. Select bluetooth speaker for connecting.

What according to you makes you a good candidate for customer service or technical support job? | According to me Fully satisfaction to customers makes me good condidate for customer services or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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