Subject: Tech Support Candidate - Surajit Panigrahi
From: Surajit Panigrahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 06:54:54 -0500

| | Tech Support Test

Name | Surajit Panigrahi
E-mail | [email-masked]
Phone Number | (+91) 7381442520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 76, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Linkquestindia Pvt ltd | Network engineer | 05/2018 | 24k
Previous Employer 2 | Sipdertech Pvt ltd | Marketing executive | 04/2017 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com.
2. If the site does not works in another tab, check out The problem happens in web browser.
3. If you see any of these error messages, it might just be a problem with browser's cache:
I.e
The connection was interrupted
The connection was reset
The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker - it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Passion for customer service or technical support job.
2. Teamwork abilities.
3. Confidence.
4. Ability to learn quickly.
5. Past experience.
6.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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