Subject: Tech Support Candidate - Amit Kumar Singh
From: Amit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 06:49:57 -0500

| | Tech Support Test

Name | Amit Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9891945826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Palam , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCR Corporation | Software Engineer | 8 jan | 32,200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will recheck the URL , cache and all. if it's correct than i will again open the browser and will try to search any random sites either it facebook etc if it's again not able to reload the page then i will check the connection and try to fix . And if after fixing connection(via same connection or by switching it), if it again not fix then will restart the system and check it again .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | I have 1 year experience of Level 2 support in application support so it covers many skills which required for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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