Subject: Tech Support Candidate - Madan Mohan Sharma
From: Madan Mohan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 03:43:08 -0500

| | Tech Support Test

Name | Madan Mohan Sharma
E-mail | [email-masked]
Phone Number | (91) 9670290923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | As required
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shrawan handicrafts | It executive | 365 | 20000
Previous Employer 1 | Tex Pvt ltd | It executive | 180 | 18000
Previous Employer 2 | Hv Pvt ltd | Desktop support Engineer | 730 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Frist I check network (internet). Then check browser settings. Then solve issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on blutooth of both device. and search Bluetooth in mobile phone. And connect to them.
What according to you makes you a good candidate for customer service or technical support job? | I can support to client. And solved his problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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