Subject: Tech Support Candidate - RITIK MISHRA
From: RITIK MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 03:01:18 -0500

| | Tech Support Test

Name | RITIK MISHRA
E-mail | [email-masked]
Phone Number | (91) 8375067090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pndav Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA ADVANCED SYSTEMS LTD | SR. EXECUTIVE( IT ADMINISTRATION) | | 22100/
Previous Employer 1 | NEWGEN SOFTWARE, ON ROLL 3G | IT ADMIN | 12-08-20 | 20300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we'll check internet connectivity then we'll try to open the site in other browser, if issue still remain same then we'll add URL in safe site list .

Also, if we having proxy server then we'll add URL in proxy bypass

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to ON Bluetooth in phone then we'll on Bluetooth on laptop and will search the nearest available devices, once i found my device then i'll pare  and then it'll get connected
What according to you makes you a good candidate for customer service or technical support job? | Resolve Query within SLA, Friendly Communicate with user's
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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