Subject: Tech Support Candidate - Pooja Kumari
From: Pooja Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 01:24:56 -0500

| | Tech Support Test

Name | Pooja Kumari
E-mail | [email-masked]
Phone Number | (91) 8076953655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Airwatch okta outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Technical help desk engineer | 31/01/2021 | 13848
Previous Employer 1 | Tksys | Service desk engineer | 28/09/2019 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check proper internet is connected I will
check lann settings as well.
2. Try in incognito
3. I will delete all the credentials and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the bluetooth in mobile
2. Go to setting then search for bluetooth option.
3. Click on available device
4. Click on bluetooth speaker name on mobile
5. Then click on pair
6. It will connect after that

What according to you makes you a good candidate for customer service or technical support job?

Communication
Problem solving skills
Conflict resolution skills
Stress tolerance and resilience
Ability to abide by company policies
Teamwork abilities

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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