Subject: Tech Support Candidate - MD Misbahul Ain
From: MD Misbahul Ain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 00:21:31 -0500

| | Tech Support Test

Name | MD Misbahul Ain
E-mail | [email-masked]
Phone Number | (91) 8789721755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Medall | IT Support | August2017 | 15000
Previous Employer 2 | Aegis | Senior Executive | May2019 | 19,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | User are trying to open a website www.ndtv.com on browser, and user face an error. User should log a complain to IT Helpdesk team to get resolve.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile setting and touch on Bluetooth option and do enable
What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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