Subject: Tech Support Candidate - Bhanuprashanth Mandala
From: Bhanuprashanth Mandala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 23:42:45 -0500

| | Tech Support Test

Name | Bhanuprashanth Mandala
E-mail | [email-masked]
Phone Number | (515591) 7997515472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Anantapur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ATOS | Linux administrator | Jan 15 | 30,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the hardware. When you're beginning the troubleshooting process, check all your hardware to make sure it's connected properly, turned on, and working. ...
Use ipconfig. ...
Use ping and tracert. ...
Perform a DNS check. ...
Contact the ISP. ...
Check on virus and malware protection. ...
Review database logs.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Tech support teams are responsible for handling installation errors, user issues and any other technical problem that prevents the customer from using your product. In essence, tech support focuses on helping customers to use a product more effectively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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