Subject: Tech Support Candidate - IMRAN KHAN
From: IMRAN KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 21:14:16 -0500

| | Tech Support Test

Name | IMRAN KHAN
E-mail | [email-masked]
Phone Number | (91) 7800351760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Grinagar Kalkaji
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSKPC TECHNOSOLUTION PRIVATE LIMITED | Network Engineer | May 2020 | 22k
Previous Employer 1 | Creative Info link pvt ltd | Customer Support Engineer | March 2018 | 16000
Previous Employer 2 | Apex Services | Desktop Support Engineer | Agust 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- May be proxy configured in a domain.
2. May be policy configured on the user account.
3. May be internet connectivity problem from isp.
3. May be Lan cable disconnected from nic port.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the speaker then tab the bluetooth button in your phone and pair with the speaker bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | First thing we should speak politely with customer with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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