Subject: Tech Support Candidate - Dharmendra Yadav
From: Dharmendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 19:43:46 -0500

| | Tech Support Test

Name | Dharmendra Yadav
E-mail | [email-masked]
Phone Number | (91) 7438527498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Landmark | Software developer | 28 Nov,2020 | 17000
Previous Employer 1 | Mphasis | Associate Software enginerr | 26th November, 2019 | 12500
Previous Employer 2 | Datacomp | Technical support | 26th February,2018 | 10000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the internet connection.
Then check the url which is correctly entered or not.
After that check whether site is blocked by IT administrator.
Ask him to check in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Enable the blutooth option in mobile.
Long press the bluetooth speaker on button then audio will be released.
Then search the bluetooth speaker name in mobile bluetooth setting and click on the name of speaker and allow and accept.

What according to you makes you a good candidate for customer service or technical support job? | As I have already total 5years of experience and 3 years of experience in application support role in insurance domain, as e-learning web application and mobile application for all trainer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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