Subject: Tech Support Candidate - Karan Singh
From: Karan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:42:30 -0500

| | Tech Support Test

Name | Karan Singh
E-mail | [email-masked]
Phone Number | (95404) 32244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergizer | Junior Engg | 30 March 2020 | 16995
Previous Employer 2 | NA | Na | NA | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I check it on to the other Browsers and Make sure the search website loads properly. after that I need to check whether the internet connection working or not, then I check the Website is down for my device or not showing(Down for Everyone or Just Me). Then I need to Restart the device.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I need to turn on the Bluetooth speaker. Then I just need to turn on the mobile phone Bluetooth and search the Bluetooth speaker name on the list. after that, I need to select the speaker name and press to pair and connect with the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I basically like to solve the concern of the customer whether it is technical or regrading product service. There is a lot of factors to be considered for someone to be a great candidate for customer service or a technical support job. First, I think is experience, you can always have a better trust in someone and their achievements. On that experience is a great factor too. The second is an attitude, a person with a positive personality will always be a good factor for any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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