Subject: Tech Support Candidate - Prateek Jaiswal
From: Prateek Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:31:11 -0500

| | Tech Support Test

Name | Prateek Jaiswal
E-mail | [email-masked]
Phone Number | (201010) 7895183950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram nitikhand 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | E commerce

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Cce | 10 September 2020 | 33700
Previous Employer 1 | Exl | Cce | July 2018 | 22500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to be followed:-
1. Check for syntactic errors, correct if any and open the website again.
2. Check for proper internet connection. May be there's low or no internet connectivity.
3. Check for advance internet settings and grant permission if required.
4. Try using another browser.
5. Still no luck, restart the computer and then go back to the same point.
6.Ask your friends to pull the website on their devices.
7. Follow these steps to ensure you have the right approach. Meanwhile, have some snacks. :)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps that should be taken to connect a Bluetooth speaker to a mobile phone are as follows.
1. Switch on the Bluetooth speaker. Make sure it beeps.
2. In mobile settings, goto Bluetooth settings and turn it on.
3. Check for the Bluetooth speaker name in the unpair list. Click on it and tap pair. Notice : Bluetooth visibility
4. See its connected, you are all set to play it boldly.

What according to you makes you a good candidate for customer service or technical support job?

1. SELF MOTIVATION - One should stay self motivated for this role as we are here to help others. So leave all personal matters aside for the role and responsibilities.
2. TIME MANAGEMENT - One should manage his/ her time in a very professional manner.
3. PRODUCT KNOWLEDGE- One must have a through knowledge of the products and services offered as well as the work around.
4. PATIENCE- One should be polite and full of gratitude towards the customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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