Subject: Tech Support Candidate - MOHD ADIL
From: MOHD ADIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:26:52 -0500

| | Tech Support Test

Name | MOHD ADIL
E-mail | [email-masked]
Phone Number | (91) 9169825630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fluentgrid LTD | Technical support Engineer | Present | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check to see if I can load another website like google.com or mozilla.org.If the site works in another browser, see The problem only happens in Firefox.If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.Tap the Bluetooth option.Turn on Bluetooth.A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Willingness to work for the intrinsic benefit of work and its ability to enhance character.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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