Subject: Tech Support Candidate - Srithi Saha
From: Srithi Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:07:52 -0500

| | Tech Support Test

Name | Srithi Saha
E-mail | [email-masked]
Phone Number | (91) 9654491589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformamce | Technical support executive | Na | 28k
Previous Employer 1 | Shree ram panels | Trainee engineer | 2018 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check with error code and will try to search some relevant steps related to it
If not found, will clear caches, cookies from browser and recheck
Also will check browser site block settings
Next will try with another browser
Then if it still doesn't work will check with network

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker and Bluetooth settings on phone, navigate the available devices to be paired , select speaker device. It will be paired with phone.
What according to you makes you a good candidate for customer service or technical support job? | Good communication, empathy, willingness to help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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