Subject: Tech Support Candidate - Rohit Verma
From: Rohit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 13:03:58 -0500

| | Tech Support Test

Name | Rohit Verma
E-mail | [email-masked]
Phone Number | (+91) 9536113442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indrapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate Professional | Na | 30000
Previous Employer 1 | DXC Technology | Associate Professional | 29-06-2018 | 22000
Previous Employer 2 | NA | NA | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting will be more effective based on the error code received on the browser screen.
In general we can follow below steps:

1. Check with different browser.
2. Check internet connection of the system.
3. Refresh browser by clearing stored cache and cookies.
4. Remove and re-join the network (hard wire or wireless).
5. Flush DNS using command line.
6. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Check the default name of the speaker in the manual that came with the device,
2. Turn on the speaker and your mobile bluetooth,
3. Check for the default name of the speaker in you mobile bluetooth available devices,
4. Tap on the device name to pair.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skill,
2. Able to take pressure and stay calm and focused,
3. Eagerness to learn new technology and techniques to troubleshoot their issues,
4. Knowledgeable,

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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