Subject: Tech Support Candidate - jyotin prakash
From: jyotin prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:56:28 -0500

| | Tech Support Test

Name | jyotin prakash
E-mail | [email-masked]
Phone Number | (0) 8839259863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | na
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ample technologies | service engineer | 5/11/2020 | 23000
Previous Employer 1 | genpact | process associates | 5/11/2019 | 25000
Previous Employer 2 | teleperformance | tse | 7/12/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check for the internet connection
refresh the page after 30 sec
wait for website refresh
check for cash memory of browser
switch off system again on it after 05 min
check for the service engineer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
click on the bluetooth name option

What according to you makes you a good candidate for customer service or technical support job?

should have vast knowledge about the service and products
good communication skills
convincing power

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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