Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:46:18 -0500

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (0621) 9741730631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Muzaffarpur, Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Overseas Courier Service I Pvt Ltd | EDP Executive | 21/05/2019 | 19768
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the internet is working or not.
2. If internet is not working, i will check the LAN connectivity.
3. If the LAN connection is also properly connected i would contact to the system administrator because as a computer user i won't have much rights to run some utilities.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First i will power on to the Bluetooth Speaker.
2. I will activate Bluetooth on my Mobile Phone.
3. I will run the Bluetooth so that it can discover the nearby Bluetooth device.
4. One the Bluetooth of my device discover the Bluetooth device then i will pair it.

What according to you makes you a good candidate for customer service or technical support job? | Being a good listener is the first criteria to be a customer service because if you are not a good listener you won't able to understand the problem and you can not resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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