Subject: Tech Support Candidate - Sanjay Rawat
From: Sanjay Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:24:31 -0500

| | Tech Support Test

Name | Sanjay Rawat
E-mail | [email-masked]
Phone Number | (91) 8750161570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Times IT services | Technical support engineer | 31 dec | 20K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- observe the error
2- cause of the error
3- perform suitable steps to resolve the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- turn on the Bluetooth speaker
2- turn on Bluetooth on mobile and search the speaker name.
3- tap the speaker name and the device will get connected

What according to you makes you a good candidate for customer service or technical support job? | who has the ability to handle the end user when he/she is angry and not satishfied, who has good and polite behavior while talking to any user, who has the skills to analyze the error at the  moment.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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