Subject: Tech Support Candidate - Noor Arshad
From: Noor Arshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:17:59 -0500

| | Tech Support Test

Name | Noor Arshad
E-mail | [email-masked]
Phone Number | (91) 9060463839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Okhla New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Routing and switching concept

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DCM infotech | IT support Specialist | | 23000
Previous Employer 1 | HCL Comnet | Analyst | Dec 2018 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check network connection weather is it connected or not.
If it's connected then i disconnect and again reconnect.
Check web portal page and reopen the new tab
typing https in new tab
Ping own ip in command prompt and ping again gateway ip of own network and same for destination ip address weather it is pining or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on my bluetooth device
On mobile bluetooth and search the bluetooth device it will be shown and the connect by giving the password which will be configured.

What according to you makes you a good candidate for customer service or technical support job? | Experience in this field and having technically strong knowledge and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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