Subject: Tech Support Candidate - Manisha Kushwaha
From: Manisha Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 11:01:52 -0500

| | Tech Support Test

Name | Manisha Kushwaha
E-mail | [email-masked]
Phone Number | (8931) 059693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 61 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hcl | | |
Previous Employer 2 | Source soft solutions | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check if i have typed correct website adress. After that i  will the internet connection. Then i will try to open the same from different browser . If still it is getting error i will try to connect with a different network like mobile hotspot.  It still the website is giving error i will stop the antivirus  as sometime it block some website to open. Finaly i will reboot my computer
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly  switch on the bluetooth speaker and swtich on the bluetooth of your mobile phone by going in the setting. Then click on find device or refresh after that tap on the name of Bluetooth speaker and pair it with it. The bluetooth speaker will get connected now you can listen audio through the bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Candidate should be a good listener and should understand things easily. They should be able to work in changing environment and should have good knowledge about the technical aspect. Candiate should have patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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