Subject: Tech Support Candidate - Deepak Bisht Deepak
From: Deepak Bisht Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:59:12 -0500

| | Tech Support Test

Name | Deepak Bisht Deepak
E-mail | [email-masked]
Phone Number | (122002) 7409662052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | guru drornacharya
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indigo | Technical support engineer | Present | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Internet connection checking :
First i will check that am i  connected with any internet connection or not.

2. Check if the website is down for everybody or just for me .

3. Test the website in another browser .

4. Restart device .

5. If these step will unable to resolve my issue then i will contect with ISP or router OEM for network issue .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the speaker.

2. Turn on bluetooth of your mobile

3. A list of avilible will appear.

4. Select your speaker (it might be a rendom number  but it should have the speaker's brand name listed ) and that's it.

5 . Now you are connected.

What according to you makes you a good candidate for customer service or technical support job? | I am passionate about providing care to those in need in my community , which keeps me motivated and excited about doing my best work .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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