Subject: Tech Support Candidate - Md Sarfaraz Ansari
From: Md Sarfaraz Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:14:33 -0500

| | Tech Support Test

Name | Md Sarfaraz Ansari
E-mail | [email-masked]
Phone Number | (+917415682873) +917415682873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It happened for both reason
1 . Internet connectivity issues
2 . Browser issue
First I will check internet connectivity some time it takes APIPA address and  will fixe through  ip release  if is working then will go for browser. Some  time it is working if I do clear history and reopen if problem is persist then we will reset our browser and some times it happened due to cirtificate issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will search name for bluetooth speaker then will pair connection between both then connect.
What according to you makes you a good candidate for customer service or technical support job? | Understanding costumer need and resolving  their issues on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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