Subject: Tech Support Candidate - Giriraj Binani
From: Giriraj Binani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:10:05 -0500

| | Tech Support Test

Name | Giriraj Binani
E-mail | [email-masked]
Phone Number | (+91) 9126559821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur/Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance India | Lvl2 tech support/SME | 1january | 27000
Previous Employer 1 | HGS | Excalation manager | 25May 2017 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check with the url if it is entered correctly or not
2.Try in a different browser and see if you still get the error
3. Check your proxy and vpn setting/host file if there is any restriction.
4. Check with a different internet connection
5. Sometimes it is possible that cache and cookies of the browsers do not allow to access. So try clearing them and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the Bluetooth speaker on and Blutooth on your mobile phone on as well.
2. Search for paired or new device.
3. Add the new device and it should be connect now
3. once the pair is done you can play via your bT device

What according to you makes you a good candidate for customer service or technical support job?

I have worked with different Users/Customers and handled situation in a great way and have ended up making the customer satisfied with the services.

The most important thing is that you should first always listen and acknowledge customer each and every issue and work towards the solution.

Finding the best way to resolve the issue and the reason, the issue happened should be explained to customer so that next time if he face the same issue can try to fix it from his end.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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