Subject: Tech Support Candidate - Shubham Negi
From: Shubham Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:09:33 -0500

| | Tech Support Test

Name | Shubham Negi
E-mail | [email-masked]
Phone Number | (+91) 9958308359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Senior Analyst | 30NOV2019 | 30000
Previous Employer 1 | WIpro Ltd | Associate | 15Jan2019 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you get a error while opening the website you could first check for the extension in the browser are they enabled.If the extension in your browser in enabled then delete the cookies or clear the cache file in your browser.If then check is the site loading.If the site doesn't load then check for the permission has been give to access the necessary site.You can also check for any update if available in the market.Also if might be that you might need to use the VPN network to access it remotely.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth of the speaker.
2.Check for the name of the bluetooth in your phone that need to be connected.
3.Select the network and connect with the speaker

What according to you makes you a good candidate for customer service or technical support job? | Have previous experience related to it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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