Subject: Tech Support Candidate - Gaurav Verma
From: Gaurav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 10:06:08 -0500

| | Tech Support Test

Name | Gaurav Verma
E-mail | [email-masked]
Phone Number | (91) 9728102601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DLF PHASE III, GURUGRAM
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entab Infotech Pvt Ltd | Senior Software Consultant | | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I'll check my interest connection and the url that I'm trying to open.
I'll check the blocked websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth Speaker.
Set the Input as Bluetooth.(Make sire not other device has been connected.)
Open Bluetooth in Mobile Phone.
Search for Bluetooth Speaker and Pair the same.

What according to you makes you a good candidate for customer service or technical support job? | In my past experience I have learnt the Relationship build up skills and Client handling skills. Moreover, I tried my best to understand the requirements of the Clients so that I can Provide the best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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