Subject: Tech Support Candidate - Nand Chaudhary
From: Nand Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:52:03 -0500

| | Tech Support Test

Name | Nand Chaudhary
E-mail | [email-masked]
Phone Number | (88827) 39633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Windows Server, Active Directory,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zones Corporate Solution Pvt Ltd | Senoir Support Speciallist | 1 Moths Noticed | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do below steps.

1> Check the network connection
2>Check DNS address.
3>Clean the Browser history and cache.
4>Check proxy setting in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all:-

1>Go to settings
2>Tap the Bluetooth option
3>Turn on Bluetooth
4>List of available devices will appear.
5>If your speaker is not listed, press the button on your speaker that makes it discoverable ,it’s often a button with a Bluetooth symbol on it.
6>On your mobile select your speaker "it might be a random product number but should have the speaker’s brand name listed" and that’s it. you are connected.
7> For next time paring both, No need to configure again, Just ON the speaker and Mobile Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I have best skills for customer handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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