Subject: Tech Support Candidate - Mohit Pal Pal
From: Mohit Pal Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:50:39 -0500

| | Tech Support Test

Name | Mohit Pal Pal
E-mail | [email-masked]
Phone Number | (91) 9260936810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery private limited | System Support | till now | 16531
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we will check the internet connection is working. and then check the site is working my laptop if my site working on my laptop. then we try to enter google DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, we will open phone Bluetooth and then search in the laptop device and add.

What according to you makes you a good candidate for customer service or technical support job?

we will provide you service according to user need.
Like technical issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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