Subject: Tech Support Candidate - MUKESH Kumar
From: MUKESH Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:38:13 -0500

| | Tech Support Test

Name | MUKESH Kumar
E-mail | [email-masked]
Phone Number | (011) 7668067559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Technich | TSE | | 30000
Previous Employer 2 | Rmp | Trainer | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First try to Check that it's internet service is ok.
It's hardware LAN port/ card/cable ok.
Its LAN driver is installed properly or not
It's IP addresses configuration is ok if not taking
by default.
Date and Time is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth speaker and go to settings of mobile select Bluetooth and search in ur phone and as it connect with Bluetooth speaker with device speakers name click done.
What according to you makes you a good candidate for customer service or technical support job? | I can do any of both the  jobs very comfortably & confidently because both jobs r very interesting  I love it.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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