Subject: Tech Support Candidate - Syed Albab Syed
From: Syed Albab Syed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:31:38 -0500

| | Tech Support Test

Name | Syed Albab Syed
E-mail | [email-masked]
Phone Number | (110025) 9711964031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Green beauty farms | Business development associate | 22 September | 35,000
Previous Employer 2 | IT TECH | Senior voice executive | NA | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check my internet connection and I will make sure the internet is working by either doing the speed test or rebooting my wifi router. If that doesn’t work I will refresh the browser. If nothing works i will check if any other website is working apart from the one i am trying to load to check the server of that particular website.
If the case is particular with the one website I will reach the support center of that domain or server handler to check with the internal issue from the developers end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth device and make sure its ready to connect.

Turn on bluetooth in your mobile phone and search for the device.

Click to pair with the device and enter password if the device is password protected.

If not, you will be automatically connected to thr device after pairing.

What according to you makes you a good candidate for customer service or technical support job? | I have been working in Business Development departments of multiple companies in a customer centric profile. My role has been pushing me to develop customer relations and satisfactory delivery of their needs. I have started my professional career in a technical support role and worked throughout my career in the service oriented environment. I can communicate effectively and I am good at providing constructive advices and solutions to the client’s issue. My background and my hustle throughout my career supports my eligibility towards being a good candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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