Subject: Tech Support Candidate - ANKUR SAINI
From: ANKUR SAINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:28:43 -0500

| | Tech Support Test

Name | ANKUR SAINI
E-mail | [email-masked]
Phone Number | (201301) 7042430970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Progressive Infotech | Desktop support | July | 16000
Previous Employer 2 | Jasa info | Desktop support | May | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First restart my device. After that check internet Connection works or not working. And after that if check website down for every body.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to setting. Tap the Bluetooth option. Turn on Bluetooth. A list of available device will appear. And fix
What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position." This is a time to let the customer (the interviewer) know what your product and (YOU) can do for them and why they should listen to what you have to offer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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