Subject: Tech Support Candidate - Balmiki Ranjan Atreya
From: Balmiki Ranjan Atreya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:27:19 -0500

| | Tech Support Test

Name | Balmiki Ranjan Atreya
E-mail | [email-masked]
Phone Number | (+91) 8434743092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Firewall, cctv

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NSE | It exey | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- check isp
Step 2:- check firewall
Step 3:- check local machine ip address
Step 4:- check browser ( clear history, cookies etc )
Step 5:- check any restriction policy through antivirus

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :- start on button of both mobile &amp; speaker
Step 2 :- open Bluetooth setting in mobile
Step 3:-  scan blutooth device
Step 4:- connect blutooth speaker by using credential

What according to you makes you a good candidate for customer service or technical support job?

Candidate must have technically &amp; fluent communication skills

Candidates must having customer oriented background experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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