Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:16:13 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (120) 9634314989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm payment bank | Senior Associate customer service | 31 jan 2020 | 22500
Previous Employer 1 | Infiniti Retail ltd | Senior Customer Service Executive | 12 march 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check internet connection. Troubleshoot if connection not ok.
Clear cookies & cache memory from history
Allow cookies from setting .
Restart the pc after doing all thing

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth from the Bluetooth device after long pressing Bluetooth option.then search Bluetooth in mobile then connect it.play the music
What according to you makes you a good candidate for customer service or technical support job? | Already work in consumer durable company. Technical support already provided. How to interact with customer already known
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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