Subject: Tech Support Candidate - Swapnil Thakur
From: Swapnil Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 09:03:11 -0500

| | Tech Support Test

Name | Swapnil Thakur
E-mail | [email-masked]
Phone Number | (91) 9711758661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SSPL power limited | Customer service executive | 28 jan 2020 | 23
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I’ll try using a different browser if i am using a slower one presently. If thats okay i’ll check the pop up window whether it allows to open that page or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly-Start the Bluetooth on both the devices
2) find new device through phone
3) ensure the display light change and the bluetooth is connected properly(seeing the name displayed)

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener viz crucial to any problem solving situation.i can communicate with fluency and the with simplicity as demanded by the situation.I have a good command over multiple language as well as sharp technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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