Subject: Tech Support Candidate - mayank bhatnagar
From: mayank bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:54:01 -0500

| | Tech Support Test

Name | mayank bhatnagar
E-mail | [email-masked]
Phone Number | (76784) 72517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing Republik Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays | Advisor | 27th march 2020 | 37000
Previous Employer 1 | Wipro | Advisor | 12th feb 2016 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for network connection,
Check if other website are working or not,
Try to ping website from cmd.
Reset browser or check with alternative browser.
You can also try with compatability mode and also add website to trusted sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure that bluetooth is on in the mobile as well as on the bluetooth device.
Goto bluetooth settings and search for available bluetooth devices.
Tap on the device you wish to connect and pair it.
Once it is done it will show as connected on the mobile phonene

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Multitasking
Good technical knowledge
Ability to understand the customer
Team player

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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