Subject: Tech Support Candidate - Hamza Malik
From: Hamza Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:53:38 -0500

| | Tech Support Test

Name | Hamza Malik
E-mail | [email-masked]
Phone Number | (+11) 9582041492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandni chowk
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check with the customer that their internet service is infact in working condition.
2. I will check if they had messed up their time because of which the browser is not working.
3. Re-install the web browser
4. If above steps does not work then the problem lies in the server of the respected website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of mobile phone by going in mobile settings and going in wireless connectivity and then bluetooth and turning it on.
2. Turn on the pairing mode on the speaker or make sure it is on pairing mode.
3. Search for the device name in the phones bluetooth settings, pair it and,
4. We are good to go.

What according to you makes you a good candidate for customer service or technical support job? | I think i know more than enough about computers and smartphones to qualify for the job. Besides and i can speak english not fluently but well enough for someone to understand what I am trying to say.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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