Subject: Tech Support Candidate - Sajid Hussain
From: Sajid Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:51:24 -0500

| | Tech Support Test

Name | Sajid Hussain
E-mail | [email-masked]
Phone Number | (+91) 9891655984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Telecommunications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R.V Solutions | Senior Associate | 02/12/2020 | 10,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps necessary to sort out the webpage error are as follows:
1.I will check the Ethernet connection if the Internet is supplied through a LAN Network.
2.I will make sure that the Ipv4-address protocol ip address is set to automatic and Dns server is set to automatic.
3.In case if the Internet is supplied through a WIFI CPE router I will make sure that the router is properly booted up for network connection.
4.I will make sure that the Ethernet LAN cable has proper continuity.
5.If the problem still prevails, I will contact the Internet service provider or IT Support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The necessary steps required to connect a Bluetooth speaker to the mobile phone are stated as under:
1.First and foremost the Bluetooth device must be power ON and in booted state.
2.Then switch ON the Bluetooth connection of the mobile phone.
3.Then search for the nearby Bluetooth devices.
4.Then connect the Bluetooth speaker to the phone.

What according to you makes you a good candidate for customer service or technical support job? | The thing that makes me suitable for customer service or technical support jobs is that I have 2 years of work experience as a Telecommunications Integrations and Testing Engineer at R.V Solution,where I have worked with the dozens of products of RF and Microwave frequencies. Also to note I have also worked with Airtel CPEs router, switch and modem units and many more products to be very specific.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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