Subject: Tech Support Candidate - Md Gufran Alam
From: Md Gufran Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:35:14 -0500

| | Tech Support Test

Name | Md Gufran Alam
E-mail | [email-masked]
Phone Number | (995) 8605988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon but relocate near by office
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Windows Admin | May 2020 | 55000
Previous Employer 1 | Executives Hotel | IT Technician | Apr 2018 | 50000
Previous Employer 2 | Wipro Infotech | Desktop Support Engineer | May 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check RJ45 cable, internet connection after that it's not working than check firewall ets
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting, search Bluetooth than connect
What according to you makes you a good candidate for customer service or technical support job? | I have worked in Saudi Arabia 2 years and work in MNC company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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