Subject: Tech Support Candidate - Ravi kumar Chaubey
From: Ravi kumar Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:28:20 -0500

| | Tech Support Test

Name | Ravi kumar Chaubey
E-mail | [email-masked]
Phone Number | (91) 8527389428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ganesh nagar pandav nagar complex new delhi 110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pcyantra support solutions Pvt Ltd | Technical support Engineer | Till date | 45000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will confirm that the computer is connected to the internet or not.
I will try alternate browser still website does not open than   I will clear the cookies and cache of the browser.
If still the issue persist , I will reset the browser.
If not fixed I will do a power cycle.
Still if the website is not opening I will flush the DNS
And release,renew the IP address
And if still the problem remains I will call ISP and check with them.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on the speaker and mobile
On the mobile select the speaker name and pair it.

What according to you makes you a good candidate for customer service or technical support job?

I have around 6 years of experience in technical support.

I am quick learner and I am not a quieter.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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