Subject: Tech Support Candidate - Nitesh Kumar
From: Nitesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:22:48 -0500

| | Tech Support Test

Name | Nitesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7503966933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Senior Customer service associate | September mid | 32000
Previous Employer 1 | Tech Live Connect | Senior Technical Support Associate | June 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The solution can be different depending on the error. Being a computer user, these are the following steps I will check to fix the error while opening a website:

1)I will check if the website name is entered correctly. Sometimes we get errors due to typo errors.

2) The website should be open now. However, if the error is still coming then this might be due to an internet issue. I will check if the internet connectivity is good and working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth Speaker.
2) Turn on the Bluetooth in your phone and search for the Bluetooth device for the speaker.
3) Click on the Bluetooth name and pair it.
4)Once the device is paired, it is ready to be connected and work with the phone.

What according to you makes you a good candidate for customer service or technical support job?

A candidate carrying patience, politeness, sympathy, empathy, customer handling skills, good listening skill, skills to handle irate customers would be a great customer service associate.

A technical support candidate also need patience, politeness, sympathy, empathy, customer handling skills, good listening skill, skills to handle irate customers along with technical knowledge of Computer and other required software.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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