Subject: Tech Support Candidate - ajay mehrotra
From: ajay mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:21:10 -0500

| | Tech Support Test

Name | ajay mehrotra
E-mail | [email-masked]
Phone Number | (911) 9999657535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | saburi global services | Sr Solution Engnieer | October 23,2020 | 31083
Previous Employer 1 | global call source | IT AND BD manager | Dec 31.2012 | 22,000
Previous Employer 2 | perfexa solution | Technical Support | june 2,2008 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will follow the following procedure to trouble shoot
1. Is the Router On or Off
2. What are the status of the lights on the Router ?
3. Is the customer able to access internet and browse all other website or not ?
4. If Yes. What is the browser you are using to open the particular website
5. Try to change the browser and then request customer to try to access the website again
6. If the user is not able to access the website. Try to reset the browser and then request him to check it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on Blue Tooth for your Cell Phone from the Setting > It should be in discover able Mode and Turn on the Bluetooth Speaker and make sure that are fully charged.
- After which the user has to look in for the new device that is listed on the mobile phone under Bluetooth devices and select the device and click on pair the device and device will be connected.
-In order  to check if it is working on not you can play a music or make call through your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | He or She should be good listener, try understand want is exact problem , probe if it is required , check the CRM what have been already in order to give a better customer service, If in case customer is very angry try to calm down the customer in any manner or else if it is technical issue . Try to arrange a call back if the customer has being long on the call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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