Subject: Tech Support Candidate - Jatin Punj
From: Jatin Punj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:13:13 -0500

| | Tech Support Test

Name | Jatin Punj
E-mail | [email-masked]
Phone Number | (+91) 9953608888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi, Preet Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | 360 degree cloud | Techno functional | 10 September | 20000
Previous Employer 2 | Cloud anology | Digital marketing | NA | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are three basic steps that we can check-
1) Restart the device
2) Check weather the internet connection is stable or not
3) Check if the the website is down only on your device or for everybody

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Turn the Bluetooth on
3) A list of available devices will appear
4) If your speaker is not listed, press the button on your speaker that makes the device discoverable
5) Tap on the device name and, you're connected!

What according to you makes you a good candidate for customer service or technical support job?

I have great communication skills.
I am good in problem solving.
And earlier I have dealt with the problems that are faced by the clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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