Subject: Tech Support Candidate - Arvind Kumar
From: Arvind Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 08:01:02 -0500

| | Tech Support Test

Name | Arvind Kumar
E-mail | [email-masked]
Phone Number | (+91) 7521907635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gujrat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi staffing pvt ltd | Desktop support engineer | | 15k
Previous Employer 1 | Fcs | Desktop support eng | | 19k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Frist will try proxy after that chek network stablice or not
After that netskop install or not .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Frist open bluetooth both divec after that chek divec name then connect and use .
What according to you makes you a good candidate for customer service or technical support job? | Better reponse to query of customer be pollatily spek with him .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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