Subject: Tech Support Candidate - Ujwal Kanoje
From: Ujwal Kanoje <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:43:02 -0500

| | Tech Support Test

Name | Ujwal Kanoje
E-mail | [email-masked]
Phone Number | (91) 9145504474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ttec india | Cse | | 14000
Previous Employer 1 | Wns | Se. Ops associate | | 21700
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all will check an internet connection. Then will clear the cashe and cookies and
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on  Bluetooth on both the devices. Then scan the Bluetooth device name on the mobile phone and tap on the name of Bluetooth device to connect it.
What according to you makes you a good candidate for customer service or technical support job? | As I have 2 plus years of experience in customer support and I have few good qualities (listening skills, problem solving, I'm very loyal with my work and puctual) that I have learnt in my previous organizations. Though I don't have any technical support expe. However as I done the certification in ccna I believe I can grab the process knowledge quickly and can do it well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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