Subject: Tech Support Candidate - Nikes Mohan jha
From: Nikes Mohan jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:29:38 -0500

| | Tech Support Test

Name | Nikes Mohan jha
E-mail | [email-masked]
Phone Number | (+91) 9321314052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kanthwal services (mumbai Airport) | | |
Previous Employer 1 | Bird information and system pvt ltd. | | |
Previous Employer 2 | Fibro plast marin india | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check that my internet is working or not. If internet is working than i will check that i am able to ping ndtv website or not, i will not get the reply via ping than i will trace the website using tracert command that where the problem is .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i switched on the Bluetooth device than i have to on my Bluetooth of my phone than i have to search the bluetooth ssid in the phone than i have to connect if there is any password in the bluetooth devise we have to put that password ,device get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have good techinical knowledge with lots of real time exprience in large IT infra..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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