Subject: Tech Support Candidate - Gaurav Nailwal
From: Gaurav Nailwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:23:56 -0500

| | Tech Support Test

Name | Gaurav Nailwal
E-mail | [email-masked]
Phone Number | (0120) 7303175565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 11
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Outlook publishing india pvt.ltd | Sr.excutive | 25 september | 22500
Previous Employer 2 | Trusthwothy manament pvtltd | T.S.E | Jan 2020 | 18000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my internet connectivity,  if the problem is still persisting then i will try reboot my router or modem.If the error still occurs i will go to my browser internet properties and reset the internet settings .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will go my phone settings then bluetooth and internet connections then i will turn on my bluetooth connection. After than i will switch on my head set .after that i will go to bluetooth option and select the name of my bluetooth headset and select connect, its done.
What according to you makes you a good candidate for customer service or technical support job? | I had never tried customer service technical support job ever in my carrier but my technical abilities are strong for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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